Team Lead Support Desk

Are you a seasoned IT professional with a passion for leadership and a knack for problem-solving? If guiding a team to excellence and ensuring outstanding technical support excites you, then we have the perfect role for you! Allseas is a dynamic and growing company and seeking an experienced and committed Team Lead Support Desk to elevate our IT support services.

Allseas is a world-leading contractor in the offshore energy market, with dynamism, rapid progress and pioneering spirit at its core. To stay ahead of the industry, we are developing tomorrow’s technology today, transforming bold ideas into state-of-the-art solutions to meet the market’s ever changing needs.

Your role

The support team consist of six experienced support specialists and will be expended in the near future. As the Team Lead Support Desk, you will play a crucial role in ensuring the highest level of customer satisfaction by leading and motivating a team of support specialists. You will be responsible for overseeing day-to-day operations, setting performance goals, and driving continuous improvement initiatives to enhance the overall customer experience.

Key Responsibilities:

• Lead and inspire a team of support specialists to deliver exceptional customer service;

• Develop and implement effective support strategies to meet and exceed customer satisfaction goals;

• Monitor and analyze support metrics to identify areas for improvement and implement necessary changes;

• Foster a positive and collaborative team environment, providing coaching and mentoring to team members;

• Collaborate with other teams to streamline processes and improve overall efficiency;

• Handle escalated customer issues with professionalism and ensure timely resolution;

• Contribute to the development and delivery of ongoing training programs for support staff;

• Ensure in time delivery of Modern Workplace to our employees.

What we expect from you

• Proven experience in a customer support role, with at least 2 years in a leadership or supervisory position;

• Strong communication and interpersonal skills with the ability to motivate and inspire a team;

• Solid understanding of support desk operations and best practices;

• Analytical mindset with the ability to use data to drive decision-making;

• Excellent problem-solving skills and a customer-centric approach;

• Experience with ITSM tools is a plus.

What we offer you

Working at Allseas means innovative ways of working in a dynamic, fast-paced, entrepreneurial environment, with creative thinking, collaboration and down-to-earth culture at its core.

You can expect

• Competitive industry benchmarked salary and excellent pension;

• Performance based salary raises and bonuses;

• 30 holidays days per year, flexible working hours;

• Extensive training and development programme, study budgets and coaching;

• A company-sponsored fitness scheme;

• Internal clubs, committees, parties and (sportive) events.

Allseas has earned the "World-class Workplace" label. This means that as an employer we score above Effectory's global benchmark for being a good employer. The label is based solely on feedback from our employees. Wondering what our people say about working at Allseas? Read their stories.

For further information, please contact Paul Eliëns, P&O Consultant at Allseas Engineering B.V.: +31 152681800

In our application procedure, you can read what to expect when you apply for a job at Allseas.