Support Engineer

To stay ahead of the industry, we are developing tomorrow’s technology today, transforming bold ideas into state-of-the-art solutions to meet the market’s ever changing needs. Do you trust your own vision and have the courage to pursue it? Then join the thinkers, leaders and visionaries at Allseas!

We are looking for a Supportdesk Engineer to join our Information Technology (IT) Department based in Delft, the Netherlands. Part of the Supportdesk Engineering Team, you are responsible for providing high quality, customer-oriented technical support to ensure optimal operation and usage of Allseas’ IT infrastructure resources.

Our Supportdesk Engineering Team supports, maintains, analyses, troubleshoots and repairs computer systems for Allseas sites and vessels around the world. The idea candidate will have hands-on experience with Microsoft systems in a busy, international work environment, and be able to demonstrate excellent analytical, communication, problem solving and organisational skills.

Your role

• Log, prioritise, investigate and resolve in a timely manner all incidents and/or queries received via telephone, e-mail and walk-in, in accordance with current standards
• Support, configure, maintain, test, install and document Allseas’ corporate desktop/laptop environment (including travelling users)
• Identify, resolve, and document problems and potential enhancements
• Install, configure and document standard software packages
• Provide solutions for hardware and software technical problems
• Set up training/workshop environment
• Prepare IT related shipments to the vessels
• Support maintenance schedule for travelling users
• Administer the configuration management database, Topdesk

What we expect from you

• MBO degree or equivalent
• Microsoft MCDST/MCITP and/or MCSA/MCSE certification
• Good knowledge of Microsoft Windows 7/10 desktop OS, and Microsoft Office 2016, O365
• Minimum 1–2 years’ proven experience supporting Microsoft Windows desktop environments, preferably in an international work environment
• Good command of the English language, both written and spoken
• Willingness to travel
• Able to set priorities, stress tolerant and service oriented

What we offer you

For further information, please contact Recruitment at Allseas Engineering, telephone +31 15 2681800.

Acquisition further to this advertisement is not appreciated.

In our application procedure, you can read what to expect when you apply for a job at Allseas.