Supportdesk Engineer

For our office in Delft, the Netherlands, we are looking for a Supportdesk Engineer to join our Information Technology (IT) Department. The Supportdesk Engineering Team is responsible for providing high-quality, customer-oriented technical support to ensure optimal operation and usage of Allseas’ IT infrastructure resources.

Your role

• Log, prioritise, investigate and resolve in a timely manner all incidents and/or queries received via telephone, e-mail and walk-in, in accordance with current standards;
• Support, configure, maintain, test, install and document Allseas’ corporate desktop/laptop environment (including travelling users);
• Identify, resolve, and document problems and potential enhancements;
• Install, configure and document standard software packages;
• Provide solutions for hardware and software technical problems;
• Create and maintain internal telephone system accounts (PABX);
• Set up training/workshop environment;
• Prepare IT related shipments to the vessels;
• Support maintenance schedule for travelling users;
• Administer the configuration management database.

What we expect from you

• MBO degree or equivalent;
• Microsoft MCDST/MCITP and/or MCSA/MCSE certification;
• Good knowledge of Microsoft Windows 8.1/7 desktop OS, and Microsoft Office 2013/2010;
• Minimum 1–2 years’ proven experience supporting Microsoft Windows desktop environments, preferably in an international work environment;
• Good command of the English language, both written and spoken;
• Willingness to travel;
•  Able to set priorities, stress tolerant and service oriented.

What we offer you

For further information, please contact Marloes de Ruijter, P&O Consultant at Allseas Engineering B.V.: +31 152681800
Candidates fulfilling the requirements may use the online application form.

In our application procedure, you can read what to expect when you apply for a job at Allseas.